Who we are
and
What we do

1Courier is a leading provider of smart shipping services that cater to businesses of all sizes across various industries since 2016. We strive to make shipping simple and hassle-free, providing a seamless and reliable solution for all your shipping needs.

We use state-of-the-art technology to streamline the shipping process, allowing us to optimize the routes, track your package every step of the way and ensure that it arrives at its destination on time and in perfect condition.

At 1Courier, we believe in going above and beyond to meet the needs of our clients. We offer a range of shipping options to suit your needs and budget, from on demand same-day delivery, next-day shipping to scheduled delivery. We also offer specialized delivery services for inter-office deliveries, specifically designed to meet the unique needs of organizations such as school boards, libraries, healthcare facilities, pharmacies, law firms, and more.

Our inter-office delivery services are tailored to meet the specific requirements of each organization, whether it's the delivery of confidential documents, medical supplies, library materials, or other specialized items. We understand the importance of timely and reliable delivery in these industries, and we work closely with our clients to ensure that their deliveries are made on time and with the utmost care.

Our experienced drivers are trained in handling sensitive materials and have undergone rigorous background checks to ensure the safety and security of your deliveries. We also use the latest tracking and reporting technology, so you can monitor the progress of your deliveries in real-time and receive delivery confirmation once your package has been delivered.

Our commitment to excellence has earned us a reputation as one of the most reliable and trustworthy shipping services in the industry. We're proud to have built lasting relationships with our clients, who trust us to handle their shipping needs with care and efficiency.

Our team comprises experienced professionals who understand the importance of timely deliveries. We are passionate about what we do and strive to exceed your expectations in every aspect of our services. Our team comprises of:

1. IT Team: We have a dedicated IT team since 2016 who are passionate about staying up-to-date with the latest technology trends and innovations. We are constantly exploring new ways to enhance our systems and improve the user experience for both our internal team and our external clients. Our IT team is always on-call to provide technical support and assistance whenever it is needed.
2. Customer Service Representatives: Our customer service representatives are highly trained and knowledgeable about our services, policies, and procedures. They work closely with our clients to understand their unique needs and provide customized solutions that meet their specific requirements. We believe that communication is key to building strong and lasting relationships with our clients.
   That's why our customer service representatives are always available to provide real-time updates on the status of your delivery, answer any questions you may have, and address any concerns that arise via email, online chat and phone.
3. Dispatchers: We have a team of experienced dispatchers who are responsible for coordinating our delivery services and ensuring that packages are picked up and delivered on time. Our dispatchers work closely with our drivers to optimize routes, reduce delivery times, and maximize efficiency. Our dispatchers have a deep understanding of our delivery network and are skilled in managing multiple orders at once. They are able to quickly and accurately assign deliveries to the appropriate drivers, taking into account the driver's location, availability, and delivery schedule.
4. Management: Our management team is responsible for developing and implementing strategies to optimize our delivery services and improve the overall customer experience. They work closely with our drivers, dispatchers, customer service representatives, and IT staffs to ensure that everyone is working together towards a common goal. Our management team is also responsible for monitoring performance metrics and implementing continuous improvement initiatives to ensure that we are delivering the highest level of service possible. They are constantly seeking feedback from our clients and looking for ways to improve our services and exceed our clients' expectations.

Whether you're a small business owner or a large corporation, you can count on 1Courier to deliver your packages with speed, accuracy, and professionalism. Contact us today to learn more about our smart shipping services and how we can help your business thrive.